Inter County Office Furniture - Quality Policy

Inter County Office Furniture (the 'Organisation') aims to provide defect free goods and services to its customers on time and within budget.

The Organisation operates a Quality Management System that has gained BS EN ISO 9001 : 2000 certification, including aspects specific to office planning through to the supply and installation of office partitions, storage and furniture systems.

The management is committed to:

  1. Develop and improve the Quality Management System.
  2. Continually improve the effectiveness of the Quality Management System.
  3. The enhancement of customer satisfaction.

The management has a continuing commitment to:

  1. Ensure that customer needs and expectations are determined and fulfilled with the aim of achieving customer satisfaction.

  2. Communicate throughout the Organisation the importance of meeting customer needs and legal requirements.

  3. Establish the Quality Policy and its objectives.

  4. Ensure that the management review meeting sets and reviews the quality objectives and reports on the Internal audit results as a means of monitoring and measuring the processes and the effectiveness of the Quality Management System.

  5. Ensure the availability of resources.


The structure of the Quality Management System is defined in this Quality Manual.

All personnel understand the requirements of this Quality Policy and abide with the contents of the Quality Manual.

The Organisation complies with all English and EU legislation and regulations specifically related to its business activities.

The Organisation constantly monitors its quality performance and implements improvements when appropriate.

This Quality Policy is regularly reviewed in order to ensure its continuing suitability.

Copies of the Quality Policy are made available to all members of staff. Copies of the minutes of Management Review meetings, or extracts thereof, are provided to individual members of staff in accordance with their role and responsibilities as a means of communicating the effectiveness of the Quality Management System.

QUALITY STRUCTURE CHART
This chart establishes responsibilities and lines of internal communication within the Quality Management System and does not necessarily portray other management structures.

Summary of Requirements The ISO 9001 Standard requires that the Organisation establishes and maintains a Quality Management System. In addition to its conventional management disciplines the Organisation must recognise and address quality management.

The Quality Management System must provide:

  • Management with a reference for the administration of the Organisation.

  • A benchmark for the performance of management.

  • A reference against which the performance of the Organisation can be measured.


The Quality Management System must establish the goals on which the quality management is based. Amongst other things goals must be established for ensuring that the Organisation's processes are clearly identified, regularly monitored and recorded and remain effective.

The Organisation's management must establish and implement a policy of on-going improvement in the quality of all its activities.

The requirements set out above must, if possible, be recognised, adhered to and controlled whenever the Organisation out sources any of its quality related requirements.
  STATEMENT/PROCEDURE
1. As part of the implementation of this Quality Management System the Organisation has identified and documented in this Manual:

  1. The processes needed for the Quality Management System.
  2. The sequence and interaction of these processes.
  3. The criteria and methods used to ensure the effective operation and control of these processes.
  4. The means to ensure the availability of the resources and the information necessary to support the operation and monitoring of these processes.
  5. The processes used to measure, monitor and analyse these processes and implement action necessary to achieve planned results and monitor continual improvement.
2. The Quality Management System is based on the following process model:
3. As part of the Management Review process the Organisation reviews the Quality Management System and, when required, makes changes in order to ensure that it continues to meet management requirements and market conditions.